Aquatica
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Aquatica Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aquatica has 1.9 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheaper than other parks, Fun, Fun water rides.
Cons: Cabana curtains dont close at all, Entire park smelled like urine, Heartless company and incompassionate and not worth the value.Recent recommendations regarding this business are as follows: "DO NOT EVER GO THERE OR EXPECT TO DEAL W/ ACTUAL HUMAM BEINGS IF YOU GET SCREWED OUT OF MONEY OR ANYTHING DONT EXPCT A PENNY BACK!", "Buyer beware", "Don’t give this company your money.", "Horrible gift idea and the company only cares about themselves.", "Search other park in Orlando before choosing Aquatica since it can be pricey".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aquatica has 1.9 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheaper than other parks, Fun, Fun water rides.
Cons: Cabana curtains dont close at all, Entire park smelled like urine, Heartless company and incompassionate and not worth the value.Recent recommendations regarding this business are as follows: "DO NOT EVER GO THERE OR EXPECT TO DEAL W/ ACTUAL HUMAM BEINGS IF YOU GET SCREWED OUT OF MONEY OR ANYTHING DONT EXPCT A PENNY BACK!", "Buyer beware", "Don’t give this company your money.", "Horrible gift idea and the company only cares about themselves.", "Search other park in Orlando before choosing Aquatica since it can be pricey".
Most users ask Aquatica for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Aquatica Reviews
"Concerns about my membership"
I purchased a season pass in late July for my family due to it being advertised as through December 31, 2021. Then I received an email saying that my last few...
"If there were Negative stars, I would be giving (Aquatica/Sea World) 5 Negative Stars!!! Their so-called Cust Service Rep.'s are really robots reading from their manual!"
I AM VERRRY PISSED ..I WANT A REFUND!!! SPENT $250 for 4 kids today 8/14/23 & the park kept closing down! They didnt ride ONE SINGLE RIDE & ITS AFTER 330P N...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
If there were Negative stars, I would be giving (Aquatica/Sea World) 5 Negative Stars!!! Their so-called Cust Service Rep.'s are really robots reading from their manual!
- Will take your money then dont care what happens to you
Preferred solution: Full refund
User's recommendation: DO NOT EVER GO THERE OR EXPECT TO DEAL W/ ACTUAL HUMAM BEINGS IF YOU GET SCREWED OUT OF MONEY OR ANYTHING DONT EXPCT A PENNY BACK!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Destin, Florida
I can’t talk to costumer device to rearrange my date ticket
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Aug 5
Preferred solution: Full refund
Refund
Preferred solution: Full refund
User's recommendation: Buyer beware
Hollywood, Florida
Rides and park
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fun pass
Preferred solution: Price reduction
User's recommendation: Search other park in Orlando before choosing Aquatica since it can be pricey
Orlando, Florida
Annual Pass
Heartless company. Will never recommend.
I thought this place was a place of family not greed. I bought two annual passes, I usually go to Universal as a pass holder and boy I cant wait to go back. The person I bought the pass for is no longer in my life and all I asked is to have the name changed ONE time on the account so that my almost $500 can be used. Instead, all the workers were heartless and not compassionate at all.
Me and my five other friends will go back to Universal. Where they actually take care of their customers. All THIS company cares about is money. Aquatica, Seaworld, Adventure Island, Busch Gardensthey are greedy.
As a loyal renewal customer of theme parks, this company is not family oriented and I am highly disappointed as I was hoping for a great experience. So Im forced to pay for a service that I do not have access to. I am being forced to pay for an annual pass that cannot even be touched.
Cynthia was rude and I really dont recommend the company. Spend your thousands of dollars elsewhere.
- Fun
- Heartless company and incompassionate and not worth the value
Preferred solution: Compassion and minimal compromise
User's recommendation: Don’t give this company your money.
Oldsmar, Florida
Annual Pass
Horrible experience. I usually get annual passes to Universal and I shouldve just kept it with them.
The person I bought an annual pass for is no longer is my life. All I wanted was to change the name of the pass ONE TIME to someone who can use it but instead Im forced to pay $300+ for a service that I cant not even use. The company is heartless and will not recommend. Cynthia was snotty.
Me and my group of five will get passes elsewhere after Im done paying for the worthless pass that these greedy people only care about. This is not a family theme park this is a place who only wants your money.
User's recommendation: Horrible gift idea and the company only cares about themselves.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Complaints
- There are zero pros
- Cabana curtains dont close at all
- Staff allowed ppl without front of line passes in line
- Zero staff working in cabana area
Preferred solution: Full refund
User's recommendation: Don’t go to Aquatica not worth the money, it’s just like adventure island
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Public safety
- Fun water rides
- Wait times for food over an hour
- No ice available for drinks
- Lines for food or drinks in direct sun
Preferred solution: Let the company propose a solution
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pensacola, Florida
Liability and safety
Preferred solution: Let the company propose a solution
User's recommendation: Stay away until they fix safety issues.
Orlando, Florida
Trying to talk to customers service four hours waiting for talks with someone to help me
Preferred solution: Full refund
User's recommendation: More access
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pensacola, Florida
Liability
User's recommendation: Stay away from Aquatica until they fix the safety issues.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Orlando, Florida
Need refund due to weather
We arrived at the park approximately 10:15am and rain started at approximately 12:15pm. We rode two water slides.
The weather then turned sunny, but the rides never opened due to incoming weather! We were forced to leave the park at approximately 3:00pm due to thunder and lightening. We traveled all the way from Cincinnati Ohio to experience the park which we were unable to due to the weather! We travel back to Cincinnati oh Wednesday.
We arent necessarily asking for a refund, but a credit to revisit the park at another day within the next year to get the best experience of the park.
Please let me know if this is due able! Thanks for your time!
User's recommendation: Don’t buy tickets in advance
Transaction cancellation
- Cheaper than other parks
- No help when needed
Preferred solution: Full refund
User's recommendation: Add a complaint line since is not on the options, and who ever answers always transfers to someone else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Waste of my money
Im from Georgia and I came to aquatics with a group of 35or more we get to the park on7-2-2022 as soon as we get there at 1:39-1:45 everything was closed down by 2:00 which left us with not being able to enjoy the park we spent over 1,000 buy tickets to have gun but we didnt even get in the water I honestly feel as if when you entering the park and they know the weather is bad why were they still allowing guest to continue to enter but Im sorry I spent too much money and didnt get to enjoy not to include $30 a dad for parking when we had 6 cars can someone please contact me were here on vacation and this is not a way to enjoy
Thank You
- We chose this park
Preferred solution: We just want to be able to enjoy what we payed for we came to have fun
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